eBay Thank You Stickers

Ask the Readers: Do you add a personal touch?

Dollar Flipper Ask the Reader, eBay Tips 20 Comments

There are a lot of ways to remind your buyer that you’re a person on the other side of that transaction. This is the method that I use!

When I started out selling on eBay, I just threw items into boxes and had them wrapped in newspaper. Now I use those off-white large paper sheets that are used for packing when you’re moving. A nice former neighbor donated them when she was done packing!

I’ll also use some bubble wrap from ULine although this is still leftover from my previous apartment which had terrible sealing around the sliding door. If you ever order this, the roll is huge – 2 ft high by 2 ft wide at least!. We did an unsightly but effective DIY insulation that worked a lot better than just the thin plastic sheets. It involved lots of duct tape, so you know it was a successful project!

Now when I pack items, I feel that the bubble wrap looks a lot better, but man is that stuff expensive!

I guess what I’m trying to get at is that there seems to be a fine line between looking professional but reminding your buyer that you are a person.

I don’t know which is more important. The way I walk this line is that I store all items that fit in a plastic bag, and then I seal the bag with one of these fancy “Please give me good feedback” stickers!

eBay Thank You Stickers

I haven’t received 1 negative feedback in the past 12 months.

Since I’ve started using these, I definitely saw my feedback rate per item increase, and I’ve had people actually reach out to me with issues.

For example, I had sold a Harley Davidson shirt that was sealed in a bag. I never took it out because it was new. Well, it had a hole in it. When the buyer messaged me about it, I just asked for a picture and gave them a full refund. I never received any feedback for the transaction, but I’ll take that as a win when there’s an issue.

On top of this one anecdotal story, in the past year, I’ve had 301 transactions with 181 positive feedback. That’s over 60% of transactions with feedback!

In that time, I’ve had 0 negative feedback. I’ve also only had 3 items with low DSR in that time frame. I got 1 removed (buyer said the size was wrong but that wasn’t true), one was an item that I couldn’t find (that is the WORST), and one was the Harley t-shirt which will fall off this month.

In my opinion, these stickers work!

It’s human nature to assume the worst of others, but we sometimes need to remember that just as much as we have feelings, the buyer is the same way. They bought something, and they aren’t happy for some reason. I think these stickers are a nice reminder that you’re not one of the bad guys on eBay.

The stickers are a cheap way to gently remind the buyer that you’re a person, and you’re willing to help them out if there’s an issue. They only cost $0.06 per sticker, and the seller even takes suggestions on improvements.

Now that’s a great seller and a little meta.

They’re trying to help eBay sellers improve their customer interactions by listening to improvements from eBay sellers who are customers.

I’ve just received two more rolls as I was getting low, and they actually use their own stickers on the items and the packages that they ship out! I received it in 3 days all the way from California (I live on the east coast).

eBay Thank You Stickers

It even has a little handwritten “Juliette” on there! Talk about reminding the buyer that you’re human. Thanks Juliette!

Do you add a “personal” touch? Have you ever thrown in a hand-written note?

Comments 20

  1. I don’t use anything like this – I have 201 positive feedback as a seller from the last year and I am estimating I had about 350 transactions, so that is 57% of the time I have gotten feedback. I have never gotten a low DSR (knock on wood) and my only neutral was a digital item, so a sticker wouldn’t have helped anyway. No negatives. My theory is to under describe and over deliver. I give as much honest information about the item as possible, and people tend to be pleasantly surprised by it.

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      Author

      My theory is to under describe and over deliver.

      So true! I’d much rather be impressed than disappointed.

  2. I like the stickers! I’m not a huge volume seller (average about 5 sales per week). But I always print a packing slip on which is printed the same thing as your sticker says. I always hand write an extra thank you and sign my name. I also try to use the buyers name if applicable. Something like: “Dear Bob, thanks so much for your purchase. I hope you enjoy the books. (Or, I hope the shirt works out well for you, etc.). Best regards, Jessica
    I have never gotten a negative feedback and those few transactions that had issues were resolved quickly and in a friendly way. I think the personal touch definitely helps. I have even gotten feedback saying that they liked the personal note. I guess it never hurts to take the extra time and paper (or sticker) to help “grease the wheels” on good feedback and a happy customer.

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      Author

      The hand written notes are great. I just have TERRIBLE handwriting so I have to settle for the sticker. 🙂

  3. These stickers are neat! I like them a lot better than business cards (which I’m using right now). Personally whenever I get a business card I just throw it out, so I think a sticker would work much better since it’s always the first thing you see.

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      Author

      Yeah. I don’t get a lot of repeat customers either, so I figure that it’s OK if they don’t look for me again in the future. I’ll just take the positive feedback!

  4. I wrap all my items in tissue paper and tape it up with pretty washi tape. Then I include a thank you card as well. I have hoarding tendencies and like pretty things so for me it’s a win-win! I get to use all the pretty (and cheap) stuff I’ve stocked up on to make my packages look nice and it gives a little personal touch to my packages! 🙂

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      Author

      That’s great that you’re killing two birds with one stone. I don’t think you have hoarding tendencies, you’re just extra prepared! 😉

  5. I always include a hand written thank you note with each item. I include a business card in there only if the buyer purchased a men’s item as that is my specialty although I do sell women’s items and some vintage antique items as well. Since I have been including the thank you notes, I have gotten a lot more feedback, mostly positive and glowing with a few generic comments in there. I have only gotten one neutral feedback and no negatives since I have been including thank you notes. I guess I am glad I have good handwriting ( people always tell me I do) because this is really working for me.

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      Author

      The business cards make a lot of sense when you’re selling similar things. Hopefully you get some return customers!

  6. I use a printed invoice as a packing slip and include a handwritten note on the bottom. “Thank you for your purchase Please remember to leave feedback”. I wrap everything in white tissue paper before the poly mailer and I could use the stickers on the packages since not everyone will take the time to read the packing slip.I once received a package from another ebay seller for a $2 auction pair of jeans wrapped in tissue paper, blue curly ribbon, two “cute” stickers and a thank you sticker on the label. A bit over the cute plateau but memorable.

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  7. I include a business sized card that has (what used to be) my store logo on it and it says “Thank you.” I almost always wrap items in tissue, and if it will fit, I put it in a clear cello bag. Those make anything look better, especially clothing.

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      Author

      The bags look really professional in the clear bags. The thing for me is that I store my clothes in tubs in my garage (it’s connected in a townhome). I don’t want any smells or problems to happen. The bags protect the clothes!

  8. I keep a stack of 3×5 unlined note cards that I use to write a quick note to every buyer. It’s $6 for 1000 note cards, so its a cheap little extra. It is nothing long-winded, just “Thank you for your purchase. Enjoy!” with my business card clipped to the note. I just checked and my feedback to transactions percentage is 84.3%, so it must be working!

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      Author
  9. I do really like the sticker idea. I have basically the same thing pre-printed on my invoice. I created an excel invoice that pulls in their name/etc. And I have that written on the bottom. I then hand write a thank you next to it and fold it so that it shows first.

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      Author
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