eBay Invoice Final Value Fee Top Rated Seller Discount TRS

Check your Invoice!

Dollar Flipper eBay Tips 14 Comments

When my wife was in the hospital delivering our new daughter, I had put my whole store on a 5 day handling time. I changed it back when we returned. The thing is, I noticed that my fees seemed a little higher a few weeks later.

I went back and looked at my invoice after all the fun and noticed that I wasn’t getting my Top Rated Seller Status discount on my Final Value Fees on some items even though I had been shipping within 1 day and had a 14 day return.

I bust my butt to do this (well, not really, but that’s what I told the eBay rep :)). I do prioritize shipping instead of listing because of my handling time.

I went through and found some items in July and August where I wasn’t receiving the 20% discount. Some of these were high dollar items (Pimsleur), so they added up pretty quickly.

The funny thing is that these weren’t even during the birth. That month ended up being correct!

After looking at the tally (ignoring the 5 items I sold while my shipping time was extended), it was a total of $42.35 of final value fees that weren’t discounted.

Instead of the 20% discount, I only received a 10% discount consistent with the premium store level.

Being home (thanks to paternity time) to deal with these issues helps a lot. The wait time was basically 0 minutes since I called at 930 in the morning but it ended up taking over 2 hours with 3 different reps to solve the problem. They had to manually check each item.

They really weren’t sure what happened. One rep guessed that I had listed the items when I didn’t have Top Rate Seller status (true for a couple but not all of them). Another rep guessed that it was because I had listed items with an extended time (back before I was able to shorten the shipping time) and no returns, but had later edited the items to conform with TRS requirements. That 2nd one is also BS because they check the item at the time of sale independent of their original listing settings!

I’m guessing it was a glitch on the eBay side, but I’m also glad they could correct it.

It’s really easy to check if you received your discount. There will be a * next to the words “Final Value Fee.”

eBay Invoice Final Value Fee Top Rated Seller Discount TRS

Notice the Pendleton and the concert t-shirt. Still selling them!

The other good thing to look for is any weird charges for listings. The infamous “Gallery Plus” – Gallery Plus gives you bigger pictures which are supposed to help your item sell. I’ve chosen to use it once or twice on purpose.

This thing is a cockroach which never goes away! I swear there are times when I’m listing that I uncheck the box, and it just checks right back. I’ve had to press list my item and then go back and edit the item.

The hard part is that it costs $1 a month, and a lot of times, the first month is free. If you list an item as Good Til’ Cancelled, then you need to watch out for this! My new method is to set a reminder using Inbox by Google to remove the gallery plus before the item gets re-listed.

So, after all of that, make sure to look at your invoice! I guess this goes for any bills really (credit card, electricity, mortgage). It’s a pretty good habit but I’m just starting to add eBay to my list of monthly checks.

Update: Just to clear up some of the mud, the discounts don’t get applied until you actually receive the invoice. For me, I get the 10% discount from having a premium store right away and then the 20% gets applied when the invoice shows up.

Comments 14

  1. Like you said, It’s always good to check invoices. A couple of years ago I had a small $3 plus some change charge on my debit card. I didn’t recognize it and neither did my hubby. I called my bank in the morning to let them know. By that afternoon I received a call from my bank letting me know that it’s a good thing I called as this overseas thief was trying to process a $3K charge on my debit card. This was fraudulent, but there are plenty of errors that happen too!

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      The charges on debit cards always scare me. Credit cards don’t seem as worrying to me since there’s the month lag, but the debit card is cash in your bank account!

  2. I don’t think I have ever looked at my invoice for eBay. 🙁 that is a bad habit I need to change. Silly me for assuming that eBay has its ducks in a row. I guess I feel like I shouldn’t have to babysit this billion dollar companies.

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      Well, the thing is for a billion dollar company, they can handle losing a few $ here and there. As a small business person, I like to fix what I can control! No time to start like the present.

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  3. Always look over the invoice. We have been double billed on 3 invoices with FedEx charges. Called in and easily credited, they said that happens occasionally.

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      Those FedEx charges are so weird. They’re almost always delayed by another month too. So confusing. I always have to make sure to keep the money off to the side just so I don’t forget it, and then when the invoice comes I freak out that it’s $30 higher and remember the fedex charge.

  4. Thank you for pointing this out. I was gone for a few days early in Oct and changed my handling time to 5 days. When I returned I promptly changed it back to 1 day. Just checked my latest invoice and since I’ve changed my handling time back to 1 day none of my sales have the 20% discount. Will be calling ebay. Hope I don’t have to be on the phone for 2 hours! Thanks again for pointing it out. I would never have thought to check.

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      Whoops! I didn’t make it clear. The 20% discount doesn’t get applied until it’s actually invoiced, so you should wait until early November when your October invoice comes out to confirm whether or not you got the right fees. Adding an update to the post…

      1. I’m not sure what you mean by “actually invoiced”. I’m looking at my actual invoice and things that should have a discount don’t. Am I missing something?

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          You’re able to see your October invoice? I see my charges for October on my dashboard, but the extra final value fee discount for any October sales doesn’t get applied until the October invoice is sent out in early November. For September’s invoice, I received it on October 5th.

  5. Yep. I got my invoice for October yesterday. It goes from Sept 15th to Oct 16th but ebay calls it my Oct invoice. My next one will be my November invoice. Maybe it depends on what date you opened your store? Thanks for clarifying 🙂

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