Polo Ralph Lauren Black Button Front Vest eBay

White and gold? Blue and black?

Dollar Flipper Clothing, Ebay Flip, eBay Tips, Musings 10 Comments

Even though I live under a rock when it comes to news, I still heard about that damn dress.

I first saw the dress, and it was obviously blue and black! I thought anyone else was a moron if they thought otherwise!

Later in the day, a teacher-Facebook friend posted a picture of a test for his students where he had a bonus question that asked “what color is this dress?”

I SWORE he put up a different picture (it wasn’t)! It was a white and gold dress. Then a co-worker made fun of me, and the more I looked at the picture, the dress changed before my eyes back to its original black and blue that I was used to.

Woah.

What does this have to do with eBay at all?

It’s a great lesson on how poor photographs can alter the color of an item

I learned a few lessons through screw ups and realized that you must include the colors of the fabric in your listings

My favorite way to do this is to include something like “it’s green like a pickle” or “red like salsa” or “tan like oak.” These really help people visualize the color and stop second guessing their purchases. Plus, we all know how “blue” can mean about 800 different colors.

As an example, I had a “situation” with a recent buyer. I bought an awesome Polo Ralph Lauren button front vest (Gotta love Polo Ralph Lauren). It was a nice dark black. Or so I thought.

I get a message from the buyer saying that the vest isn’t black, it’s actually a really dark navy. I couldn’t believe it!

Polo Ralph Lauren Black Button Front Vest eBay

See how the tag is a light navy and the vest is completely black?

First, the flip details:

  • Purchase price – $3.99
  • End Selling Price – $60.00
  • Fees and Shipping/Handling – $11.70

Total Profit: $44.31

Great flip! But the message deflated me.

So, how have I handled it?

I said, “I’m sorry that you think the vest is blue instead of black! I checked to make sure it was black when I listed it by comparing it to a black shirt of mine. If you’re not happy with the purchase, I’ll gladly accept a return.”

I’m offering the buyer an out. eBay loves this kind of customer service.

The message back? “The navy blue isn’t as versatile as the black vest would have been. Because of this, I wouldn’t have wanted to pay as much as I did.”

Ah, the old fisherman fishing for a partial refund.

My latest response?

Radio Silence (this is patent pending by the crew over at Scavenger Life)

As a seller, I’ve done my due diligence, and let the buyer know that I accept returns. If they pushed the issue, I’d probably even pay for the return even though I’m sure I was right. You want to keep your buyers happy, but you also want to be reasonable.

The thing is, dark navy really does look like black sometimes! Esquire even has an article about telling the difference between navy and black suits.

My method is to compare to a black t-shirt or a little garbage can I have at my desk, both of which I know are black.

But then there’s that feeling in the back of my head… what if the vest is like that stupid dress.

Please tell me what you think!

Is this vest blue or black?

Also check out  Nandry over at The Teen Thrifter who had a similar issue recently. It’s not just me! At least she’s asking for advice before posting though. Smart girl.

Comments 10

  1. This is a tricky one. When the 5 of us looked at the same photo of the dress, 4 of us said gold and white and only my oldest son though it was blue and black. What the heck? I’ve had this argument with my hubby over a pair of shoes he owned. I thought they were a brown and he said they were blue. I think a percentage of the population is color blind (we see colors differently). And it is difficult to see from the pic. Looks kind of black to me. LOL

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      Author

      Yeah, I think I even had my wife look at it before. We’ll see. I don’t think the buyer is going to do anything though.

  2. I love it that I am not the only one with this type of problem. I am actually a bit color blind and when it comes to black,navy and dark green, I have had trouble in the past. Your idea of giving an example of the color, “red like salsa” is a great one. I will definitely use it in my future listings. Thanks so much!

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  3. I have trouble with blue and purple sometimes. Your vest though definitely looks black to me in that photo.

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  4. It’s black. I agree, it sounds like the buyer is just fishing for a discount. Once the transaction is settled, I’d block that buyer.

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      That’s a good idea. The worst part? He actually asked a question BEFORE the transaction! Double checking the size. I hate to be one of the people who say they don’t trust buyers who ask too many questions but I’m thinking that might have been the case here.

  5. I’m very good with colors even dark colors, the vest definitely is black, this is one of the reason I quit selling on eBay, people trying to
    take advantage of the situation.

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      Author

      Yep. That’s why the silent method is great. Just say “please return it if you aren’t happy” and be silent. No emotions involved!

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